Returns

Can I return my MAS1?

Sure!

You have 14 days from the delivery date to request an exchange or a refund

“A return label will be generated for you. We need the item(s) to be in unused condition, in their original state and packaging”

If the product is in perfect condition, we will refund the amount you paid, discounting €4 for return costs.

Returning at MAS1 is a simple process

It is done from this returns portal .

RETURNS FROM SPAIN:

A shipping label will be generated for you that you have to stick on your package and take to the Post Office (to the office of your choice) within a period of up to 4 days from when you generated the label.

You do not have to pay anything at the Post Office, just leave the package.
Within days it will arrive and we will process the return.
We will check that everything is perfect and we will make the refund, which can take up to 5 days to arrive after we do it, depending on your bank.

INTERNATIONAL RETURNS:

Please contact us at hola@mas1shop.com so we can arrange the shipping.

Cadena lisa + circulos larga

ME FLIPA

Calidad de 10. Desde que lo tengo ya no me pongo otro bolso, es súper cómodo. Me lo voy a pillar en más colores 100% 😅

Bolso con cadena lisa

Super buena calidad, cuidan el detalle al 100%

Hable con ellas antes de comprarlo y me ayudaron en todo momento. El bolso precioso y muy rapido el envio

Ch Acero + Basic Pack

Cadena lisa

Todo de 10

Bolso con cadena de círculos

i returned the item

hello, please confirm that you have received the returned item because the quality was inadequate for me. i didnt like the leather and stitching it look like it will be damaged too quickly. not worth the price

Bolso

Genial

Borsa

Molto bella e di qualità

Cadena lisa + cadena circulos

Trotter marino

Cadena lisa

Monisimo

Me ha encantado, huele a cuero y es super suave al tacto. Muy cómodo de llevar!

I love this bag! Great material. A staple in my closet

Cadena circulos

Muy bonito

Cadena lisa

Trotter chocolate

Asa hombro + cad lisa

UK Buyers Beware

I was charged £50 customs duty, I returned the parcel unopened paying another £25, and never received a refund, I lost £254 by purchasing this bag, and have nothing to show for it! Don’t buy if you live in the UK!!!!!

Bolso con cadena de círculos

Trotter Granate

Cadena círculos

Muy contenta con la calidad del producto

Envio rapido y eficiente

Bag is great. But i have some scratches on it. Very sad((

Bolso con cadena de círculos

Preciosos..diez plus

Bolso con cadena de círculos

Yrotter granate

Muy bien

Asa hombro + cad circulos

¡Muy satisfecha!

Rapidez de servicio y calidad del producto cumpliendo expectativas

Cadena circulos larga

Preciosos

Cadena lisa

Very good quality!

Loved the process. Will buy again

Cadena lisa + circulos larga

Trotter dorado

Cadena lisa + circulos larga

Recomiendo mucho!

Entrega rápida y en perfectas condições

Bolso con ambas (cadena lisa + de círculos)

El bolso más bonito que he tenido en mis manos nunca

El bolso espectacular, una calidad, un acabado… Gracias ♥️

Piel naranja + azul

El llavero da un toque especial de color.

Lo recomiendo es original y fácil de encontrar en el bolso . Tamaño adecuado. Un saludo y gracias!!!