refund policy


These general contracting conditions will expressly regulate the commercial relations between MARTA DURAN SIERRA, (hereinafter, and users who purchase the products offered through this website.

Users are informed that reserves the right to modify these general contracting conditions at any time, to any extent provided, respecting in any case the general conditions in force at the time of contracting or purchase made by the user.

These conditions have been prepared in accordance with the provisions of Law 34/2002, on services of the information society and electronic commerce, Law 7/1998 on General Conditions of Contract, Royal Legislative Decree 1/2007 approving the consolidated text of the General Law for the Defense of Consumers and Users in its last modification contained in Law 3/2014 of March 27, Law 7/1996 on Trade Regulation Retailer and how many legal provisions are applicable.

The user, by accepting the terms and conditions, declares to know and accept the procedures set forth herein as necessary to proceed with the purchase.


All users will be able to view within the website, classified by categories and subcategories, all the products offered for purchase.By clicking on each one of them, the user will be able to access a complete file of the product where a small description, its availability and price will be indicated.Users are informed that all the data provided in the description of the products is made based on the information provided by their suppliers.

All prices are shown in euros and include I.VTOapplicable and/or any other applicable tax.Said prices will be those in force at all times, except for possible manifest typographical errors.Transport is not included in the prices shown for the products, its cost being broken down later at the time of completion of the purchase.

The user is informed that the product purchased through this web page may suffer, due to availability of the manufacturer, non-substantial modifications in the components, characteristics or benefits of the batch that integrate it, as long as they do not imply a demerit of the advertised qualities and benefits.


The procedures to carry out the acquisition of products will be those shown on the screen at all times and described in these General Conditions.Users will be able to place an order as customers of during the product purchase process to enjoy promotional benefits.The purchase system does not imply the need to register as a user of the platform.

To proceed with the purchase of the products, the user must click "Add to cart" on each product.As the user selects what they want, they can preview the "Cart" or "Basket" with the products pending payment in the upper right part of the website, which will be updated as products or services are added, as well as the costs. of transport.If the user wants to see their order in more detail, they can click on "Cart" and they will be directed to another screen where they can see a summary of the selected products.From there you can finalize your order.

On the Summary screen of the "Cart" or "Basket", the user can make use of a discount voucher that has delivered to you as a result of a promotion, raffle or other circumstance.To validate it, you must click on "Discount code" and you will see the discount in the price breakdown, as long as it is still valid according to your particular conditions.

When the user has completed their shopping list, they must click on the "complete order" button that they will find at the bottom of the breakdown of their purchase.From this moment you must complete the information as requested and select, where appropriate, the delivery and billing address, shipping method, as well as indicating the payment method you wish to use.


Payment can be made by credit card, debit card, ShopPay or PayPal.The user will be able to choose the payment method at the end of the purchase, and all payments will be subject to the following conditions:

Payment by credit card will be made through a payment gateway managed by a bank with a secure server certified according to the SSL protocol.The bank details entered are encrypted and transmitted securely to the bank's services and are subsequently verified with the issuing bank to prevent possible fraud and does not have bank details or the credit or debit card used by the user to make the purchase.

When the amount of the purchase has been charged fraudulently or improperly using the payment card number, it will give the buyer the right to demand the immediate cancellation of the charge.However, if the purchase had actually been made by the buyer holding the card and the return requirement was not a consequence of having exercised the right of withdrawal or resolution, the buyer will be obliged to compensate the employer for damages caused as a result of consequence of such annulment.

Selected the payment method and having completed the mas1shop will always send an email to the user confirming the order.


Shipping costs are proportional to the weight, the destination of the package and the shipping method and will be borne by the buyer.These expenses will be displayed in the cart before proceeding to the purchase. emphasizes the responsibility of the user to enter a complete and correct delivery address.At the time the distribution order is shipped, the customer will be informed of this fact and the carrier will activate the tracking functions to guarantee delivery. makes shipments throughout the Spanish territory, including the Balearic and Canary Islands, Ceuta and Melilla.In addition, it will make international shipments inside and outside the EU.

Mas1 is not responsible for erroneous or incomplete addresses.In the event that the shipping company cannot deliver the merchandise and the customer is contacted for a new delivery without success, the new shipment is the responsibility of the customer.

If the merchandise returns to origin after the delivery attempt on two occasions, Mas1 will not refund the shipping price, only the product.


These are the approximate delivery times (in working days):



Spain (peninsula)

7 days (approx.)

Balearic Islands

10 days (approx.)

Canary Islands

10 days (approx.)


10 days (approx.)


10 days (approx.)

Users are informed that there will be no delivery service on Saturdays, Sundays and holidays.Therefore, these days count as non-business days.


During special offers and periods of many sales of the mas1shop, delivery time may be longer than usual. will not assume any responsibility for delay in the delivery of orders when this delay is the sole fault of the buyer or the authorized person.

The client assumes the risks of deterioration, impairment, damage and loss of the products ordered from the moment of their delivery according to the procedure regulated in these Terms and Conditions.The client will be responsible for the storage and conservation of the products under the conditions that, if applicable, are established in their labeling.

If an item is not in stock at the time you place your order, we will let you know and confirm the date it will be back in stock or propose an equivalent replacement product.

In the event of a state of alarm or global pandemic, shipments may be affected.


The customer will be responsible for verifying the content and condition of the merchandise at the time of delivery.Once your signature is accepted and recorded on the copy of the delivery note to be returned to the carrier, you will have expressed your agreement with what you received and waived subsequent claims about the suitability and identity of the merchandise requested and received.In the case of verifying the client at the time of delivery errors in the merchandise received or that it is visually damaged, he must record these circumstances on the carrier's delivery note and must inform us of those facts within 24 hours.


In the case of import taxes and/or customs procedures, these expenses will be borne by the buyer.


The client may exercise their right of withdrawal, within a period of 14 days, all under article 103.c of the general law for the defense of consumers and users.

If the reason for the return is that the product is defective when delivered or does not correspond to what was ordered, will bear the costs of the return and the new shipment.(Only if Mas1 gives the order to be returned)

In the event that the return is due to not liking the product, shipping is the responsibility of the customer.

The refund of the amount will be made once the returned order arrives at our offices and with the same form of payment that has been used: either it will be paid to your credit card, or to your PayPal or ShopPay account .For cash on delivery orders, a bank transfer will be made to the indicated account.

The product must arrive in perfect condition to be able to refund the item.

The return address or delivery of the goods to is:




660 698 155

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.


The guarantee of the products sold by is provided and established exclusively by the manufacturer of the product, under the conditions of handling, its correct use and conservation, within the terms contained in the guarantee certificates that are attached to all of them.

The guarantee will begin on the same day of delivery and/or acceptance of the order until the next 6 months.

The guarantee will be invalidated if the product has been handled incorrectly by people other than the authorized technical service.

The guarantee will not be valid in the event of factors external to the normal use of the product, such as voltage surges or drops, use of inappropriate accessories or accessories prohibited by the manufacturers, falls, water, fire or incorrect handling or abusive by the client or by third parties not authorized by the manufacturers, nor materials subject to wear due to normal use.


If you have any questions you can write to us at


The use of our website and the contracts for the purchase of products through said website will be governed by Spanish law.

Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes as such.


The EU Commission provides a platform for online dispute resolution on the Internet at the following link:

This platform serves as a contact point for the out-of-court resolution of disputes arising from online purchase or service contracts involving a consumer.

Last modification: October 14, 2020